FAQs

You can book an appointment with our easy online system any time of the day through our website medicalprime.co.uk or over the phone on 02034883307 during the clinic opening hours.

Yes, we offer secure video consultations to new and existing patients

Yes for existing patients only.

For menopause consultations during the first year we would usually expect to see you every three months. 

Every patient is different and the advice is tailored to individual needs.

For any routine enquiries please phone 020 3488 3307 and leave a voicemail or send us an email at info@medicalprime.co.uk and we will respond within 24 hours. If you wish to discuss a health concern that can’t wait please call 111, the national helpline for health, and you will be helped by a trained adviser.  

If you have an emergency please call 999 or attend your nearest Accident & Emergency. Chest pains and/or shortness of breath constitute an emergency and you should call 999.

Test results can only be given to the person they relate because of confidentiality and data protection unless prior permission has been given. Results are communicated either in person, email, text or phone depending on prior agreement with the doctor at the consultation.

The clinic is regulated by the Care Quality Commission (CQC) and the doctors are regulated by the General Medical Council (GMC).

The clinic is easily accessible from London Wall. There is lift access to the clinic on the first floor of the building.

On street parking is available in Finsbury Circus (2 minutes walk) and there is an NCP car park in Finsbury Square (7 minutes walk)

Pre-payment is required. Please look at our Terms and Conditions. We accept cash and all major credit cards including VISA, Mastercard and American Express

Outside of a patient consultation there is a fee payable for each prescription created. The fee covers the consideration of the request by the doctor and, or pharmacist and the associated administration time within the clinic. A prescription is a legal document for which the doctor or pharmacist is responsible. The prescription enables the patient to be issued with a medicine and, or treatment.

Patients must be in UK for all consultations, this includes video and telephone ones.

For consultation services, you may reschedule your appointment free of charge up to 48 working hours before the time of your appointment; Saturdays and Sundays are not working days. If you reschedule less than 48 working hours before the scheduled appointment time you will not be eligible for any refund on any prepayment.

Should you need to cancel your appointment, please contact us as soon as possible. If you do need to cancel, there will be no charge if you give us more than 48 working hours notice from the appointment start time; Saturdays and Sundays are not working days.

If you cancel your appointment less than 48 working hours before the scheduled appointment time you will not be eligible for any refund on any prepayment.

If you do not attend (DNA) your appointment  there will be a 100% charge.

A chaperone is a trained member of staff who serves as an independent observer for both a patient and a doctor as a safeguard for both parties during a medical consultation, examination or procedure. Your doctor may require a chaperone to be present for certain consultations.

If you would like a chaperone during your consultation please make this request at the time of booking your appointment so that arrangements can be made. Where this is not possible we willendeavour to provide a formal chaperone at the time of request. However, occasionally it may be necessary to reschedule your appointment.

We do not prescribe controlled drugs such as morphine, tramadol and pethidine.

All information and records are held in the strictest confidence and in line with legislation. We will not disclose any details to other agencies unless we have your written consent or in exceptional circumstances when we are required to do so by law. Please also see our Privacy Policy.

We value your views on the quality and range of our services, and we would like to hear from you. You could provide feedback either through Doctify, TopDoctor, Trust Pilot or directly to us at info@medicalprime.co.uk

We make every effort to give you the best service possible. However, there might be occasions when you may wish to raise a complaint, in which case you should contact us via email at manager@medicalprime.co.uk.  For more information please read our Complaints Procedure