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Medical Prime. Our services are delivered in line with the following terms and conditions. By booking with us and receiving our services you agreed to these terms and conditions.

Medical Prime is a private clinic that charges a fee for its services. We do not provide a service outside the opening hours listed on our website.

General Terms and Conditions 

Your data

All information and records are held in the strictest confidence and in line with legislation. We will not disclose any details to other agencies unless we have your written consent or in exceptional circumstances when we are required to do so by law. Please also see our Privacy Policy.

Booking

You may book online with us or via the telephone. In both cases pre-payment is required.

You will receive a booking confirmation and a request to provide further information including the completion of our Menopause Symptom Chart for menopause consultations.

Pre-payment policy

We require full pre-payment to secure your appointment by debit or credit card.

Pre-payment for new and existing patients is 100% of the standard appointment charge, excluding any medication, tests, or procedures.

The remainder of your consultation fee plus any additional tests, medications or service(s) is required to be paid in full at the end of your consultation.

Late Arrival

Unfortunately, if you are more than 10 minutes late for your appointment and we do not have the ability to see you without delaying our next patient, we will treat this as a missed appointment and we will be unable to refund any of your pre-payment.

Rescheduling

For consultation services, you may reschedule your appointment free of charge up to 48 working hours before the time of your appointment; Saturdays and Sundays are not working days. If you only request a rescheduling less than 48 working hours before your scheduled appointment time you will not be eligible for any refund on any prepayment.

Cancellation policy

If you are unable to attend your appointment you agree to let us know at the earliest opportunity. Appointments can be cancelled up to 48 working hours before your scheduled appointment time and any monies paid will be refunded; Saturdays and Sundays are not working days. If you cancel your appointment or reschedule less than 48 working hours before the scheduled appointment time you will not be eligible for any refund on any prepayment.

Pricing

All appointments costs are charged at the prevailing rates at the time of last booking. Appointments rescheduled or cancelled and rebooked are charged at the rates on the date of the new booking.

Prices may be changed at any time.

Failure to attend

If you fail to attend your appointment or are more than 10 minutes late to your booked appointment or cancel your appointment within 48 working hours of the scheduled start date you will be deemed to have missed your appointment. You will not be eligible for a refund of any pre-payment.

Refunds

Refunds for eligible pre-payments will only be made to the card originally used to make the original booking. We will process your refund within 7 days of the request. Once we have processed your refund please allow up to 10 working days for the refund to appear on your statement as the time taken by your bank to credit the refund on your statement is outside of our control.

Our right to refuse access to our services

We reserve the right to refuse access to our services. We have zero-tolerance to any violent, threatening or abusive behaviour.

Clinical Practice

Each clinical practitioner is individually responsible for their own clinical practice. Each clinical practitioner is covered individually by professional indemnity insurance.

Patient complaints

Clients who wish to complain regarding the service they receive should contact the clinic via email at manager@medicalprime.co.uk. For more information please read our Complaints Procedure.

Remote consultations

Patients must be in the UK when having their video or telephone consultations. If for some unforeseen reason there is a connection failure, which cannot be rectified, during a video consultation, the consultation will continue as a telephone consultation.

Jurisdiction

All aspects of our service, including these terms and conditions are governed by English law and subject to the exclusive jurisdiction of the English courts.